FAQ

Frequently asked questions

Natural Flavor


All of our natural flavor extracts are certified, organic, food grade, kosher, vegan, gluten free, and contains no allergens.




Shipping and handling


Tuk Tea is open and safely shipping your packages 7 days a week. Please note that while orders normally ship in 1-2 business days, due to changes to comply with social distancing your order may require up to 5-7 business days to ship. The safety of our staff and our customers is of our utmost importance, thank you for the extra patience.

Currently we are experiencing fluctuations when it comes to shipping. All carriers are not delivering to expectations, and this directly affects us. Unfortunately, when incoming products don't arrive or shipments don't get picked up, these events are beyond our control. Please know we are trying our best given the circumstances,

We ship domestically via USPS first class or priority mail. Internationally via USPS priority mail, determined by weight and destination.




Guarantee and return policy


If for any reason you are not satisfied with any product purchased from Tuk Tea, please contact us




COVID 19


Keeping our customers and employees safe.

Tuk Tea Company, LLC continues to follow the strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health departments regarding COVID-19 (coronavirus.gov). We are additionally reinforcing workplace behaviors to ensure that the best guidance regarding healthy interactions, social distancing and risk minimization.